How do I place a return or exchange?

We're sorry you didn't love your purchase. Please reach out to VIPhelp@roxyripples.com, or use the ‘contact us’ form with your order number and the products you'd like to exchange or return, and we'll take care of the rest.

Help! I can’t find my return slip.

No problem! Just reach out to VIPhelp@roxyripples.com and we’ll help you place your return or exchange.

What’s your return policy?

For items that are unused you have 45 days to process a return. For items that are defective upon receipt, you have 10 days to notify us and request a refund or replacement. To place a return, please reach out to VIPhelp@roxyripples.com. Just a reminder, if you are returning a gift, make sure to have the order # or email address of the person who purchased the order.

How long does it take to process a return?

Credit card refunds may take up to 5-10 business days to appear on your statement.

What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, please contact us at VIPhelp@roxyripples.com, and we’ll be sure to get you the item(s) you ordered!

How do gift returns or exchanges work?

If you were gifted a Roxy & Ripples item, but your dog isn’t feeling it, you can return your items for store credit. Please reach out to VIPhelp@roxyripples.com with the purchaser’s first and last name, email address, and the products you’d like to return or exchange (the gifter won’t be notified of any changes). Once locating the original order, we'll take care of you!